Shipping Policy
1. Order Processing Time
All orders are processed within 1–2 business days after the order is placed.
Orders are processed during business days only (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed, it will be prepared and shipped to the delivery address provided during checkout.
2. Shipping Methods
We work with reliable shipping and logistics partners to deliver orders safely and efficiently.
Our available shipping methods may include:
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Standard shipping
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Courier delivery services
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Cash on Delivery (where available)
The available shipping options will be displayed during the checkout process.
3. Delivery Timeframes
Estimated delivery times depend on your location.
Typical delivery times are:
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Major cities: 3–5 business days
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Other regions: 5–7 business days
Please note that delivery times are estimates and may vary depending on logistics conditions and courier services.
4. Shipping Costs
Shipping costs may vary depending on your location, order size, or promotional offers.
Shipping charges will be clearly displayed during checkout before payment is completed.
From time to time, we may offer free shipping promotions on selected products or orders.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor the status and location of your package through the courier's tracking system.
If you do not receive tracking information within a few days after placing your order, please contact our support team.
6. Delivery Issues and Delays
While we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to factors beyond our control, such as:
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Courier service delays
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Weather conditions
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High order volumes
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Public holidays or logistical disruptions
If your order is significantly delayed, please contact our customer support team and we will assist you in resolving the issue.